Verona, Italy Permanent Full Time

Customer Success Manager



  • Managing services in delivery on active customers
  • Increasing efficiency and productivity on assigned clients
  • Detecting potential new business opportunities (up-selling or cross-selling), and reporting them to the Key Account Manager for further analysis, development and negotiation.
  • Monitoring and maintaining customer satisfaction level
  • Actively monitoring and maintaining project KPIs and SLAs
  • Holding Regular onsite meetings with the Customer to maintain relationships and develop internal network: formal - informal map, relationship development with all possible stakeholders/sponsors within the Customer (e.g. IT, HR, MKTG, Medical etc.)


  • Active management of Trueblue’s “dedicated Account Team” (Projects, Processes and PM, Program Manager, Customer Support etc.) of the assigned customers
  • Active delivery optimization on the Customer
  • Constant alignment with internal Operations and Key Account Manager teams on Customers and their satisfaction level
  •  Deliveries' realignment on KPIs and Project SLAs (if necessary)


  • Supervising TB product implementation projects with related cost and time checks
  • Being active interface on the Client to coordinate TB activities
  • Collaborating with the internal departments of Customer Support and Operations for the resolution of critical issues
  • Holding Periodic meetings with clients to develop relationships/networking
  • Developing ad hoc Internal and external reporting for each single client
  • Attending Quarterly meetings with the Customer Management team for sharing and cross fertilization
  • Reporting potential up-selling/cross selling opportunities to the Key Account, for their deepening, development and negotiation
  • Attending Regular meetings with the Sales Team (Pre and Post Sales)


  • At least five-year experience in this position
  • Good knowledge Office Package (Excel, Power Point, Word, etc.)
  • Good knowledge of English and other languager (Spanish or French or German)
  • Preferred knowledge of pharma market
  • Preferred knowledge of CRM, DWH, BI and Artificial Intelligence solutions
  • Excellent communicative and relational skills
  • Focus on working by objectives
  • Flexibility and Proactivity

What we offer:

Permanent contract
Working hours: full time from Monday to Friday (09.00-13.00//14.00:18:00)
Workplace: Verona
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