Make it happen. Make it together.
Pharma & Life Sciences Strategy Consulting Services
Customer Experience First
Sales Force Analytical Process
Building solid analytical solutions for the Field Force in support of the Sales Business Planning process.
Report Rationalization & Remediation
Dedicated analysis to find and formalize specific “so-what” for dashboard, reports and tables.
Digital Analytics & Digital Targeting
Multichannel reporting & dashboards, integrated with effective monitoring and digital profiling.
Incorporation of omnichannel capabilities and multi channel unification.
Next-Best-Action & Actionable Insights
Field Force dedicated HCPs dashboard, integrated with AI-powered NBA suggestion.
Support and coverage for Client’s key & supporting functions (e.g. Product Owner).
Customer segmentation & Clustering
Analysis of specific customer characteristics (contact points, sales trend, attributes) to create segmentation/clustering.
Multichannel & Customer Engagement
Strategic design of activities, coverage and targets for marketing channels (with integration between traditional and digital).
At the Core of Your Data
Assessment on functional covering of Company’s needs and status of data/ IT architecture at Regional/ Local level.
Master Data Assessment
Dedicated templates for the analysis of organization of data in specific perimeters (e.g. Sales, SFE, Access, Retail, Finance).
Analysis of information and detailed data content (type of data, granularity, quality, characteristics, availability).
Customer Feedback Management
Development of Customer Feedback monitoring models: CX & Customer Journey analysis triggers, tools, targets, analytics.
Engagement Plan, Coaching Management (skills development, targets), Adoption monitoring (tools roll-out, digital enablement). AI Driven process learning & Smart Approach