As a Client Support Representative, you will be a part of Support and Services Competence Area and you will be the first point of contact for our clients, providing assistance and troubleshooting issues related to our proprietary solutions. You will work closely with both clients and internal teams to resolve issues efficiently and ensure that the systems we deliver are running smoothly. You will work in a dynamic and international team with a client orientation attitude.
ROLE AND RESPONSIBILITIES:
- Giving advice on the correct use/configuration of the applications developed by Trueblue
- Escalate complex issues to second-level support or specialized teams when necessary.
- Track and document client inquiries, issues, and resolutions in the support system.
- Receiving, analysing and managing client-requested enhancements
- Stay up-to-date with product updates and new features to provide accurate support.
- Escalate complex issues to second-level support or specialized teams when necessary.
- Ensure timely resolution of issues to maintain client satisfaction and collaborate with Client Service Manager to monitoring and analyzing services delivered.
REQUIREMENTS:
The ideal candidate has the following characteristics:
- Bachelor Degree or Equivalent
- Advisory and problem solving skills
- Excellent communication and relational skills (client facing and internal)
- Willingness to work in cross-functional teams in complex engagements, delivering high-quality outcomes in short timeframes
- Experienced in client support activities and management in the consulting and post-sales field
- Experience in team work
- Autonomy in the organization of work according to priorities
- Orientation to individual and team results
- Ability to analyse and understand requests and assigned activities
- Communication, management and information sharing skills
- Use of computer tools, such as: PC/iPad/tablet, Microsoft Office suite
- Knowledge of English at C1 level
THE FOLLOWING WOULD BE AN ADVANTAGE:
- Knowledge of a further foreign language among German, French and Spanish
- Familiarity in Incident management practices (ex. ITIL)
- Good knowledge of Microsoft Office Excel and Powerpoint.
- Confidence in organizing and presenting workshops and meetings
- Availability to travel in Italy and abroad if required
What we offer:
Competitive salary and benefits package.
Workplace: Verona or Milan
Smartworking (hybrid approach)
Training on our proprietary solutions and ongoing professional development.
A collaborative and innovative work environment in a growing IT company. The chance to work with a diverse and talented team.
Opportunities for career advancement within the support team or other areas of the company.