Consultant

ROLE AND RESPONSABILITIES:

• Helps Customers to define the best business strategies for CRM and Analytics
• Dialogues proactively with customers, offering them the added value of Trueblue services and solutions
• Guides customers through the necessary change management phases where needed
• Support all the pre-sales phases on customers and related on-boarding
• In-depth knowledge of the company's products & services and clear and effective proposition to the customer
• Input into business development opportunities and proposals
• Ability to work in team, manage planning and respect deadlines and milestones

ACTIVITIES:

• Understand and map client business processes
• Establish relationships with client personnel at appropriate levels within the commercial organization
• Solve client’s business and tech challenges
• Functional and technical Assessments on customers
• Conducting Co-creation workshops
• Definition of Service Blueprint that reflects customer business needs
• Drafting of functional analyses
• Design and implementation of Omnichannel strategies for Customer Engagement
• Statement of work analysis contribution (SOW)
• Mediation between customers and internal company departments.
• Pre-sales activities on customers

PERSONAL AND PROFESSIONAL REQUIREMENTS:

• Bachelor Degree or Equivalent
• Advisory and problem solving skills
• Excellent communication and relational skills (client facing and internal)
• Confidence in organizing and presenting workshops and meetings
• Willingness to work in cross-functional teams in complex engagements, delivering high-quality outcomes in short timeframes
• Flexibility and proactivity
• Desire to learn and progress in a fast-paced team that is growing rapidly
• Professional Knowledge of the English language
• Experience in business consulting firm, in-house Consulting or Internal Strategy/Marketing role will be considered as a plus
• Availability to travel in Italy and abroad if required

TECHNICAL SKILLS:

• Office (Excel, Power Point, Word, etc.)
• Business-Technical background, with experience in CRM, AI and BI (desired)
• Familiarity with the areas of Data Modeling and Data Integration will be considered as a plus
• Analytical and database knowledge as a plus

What we offer: